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FAQ's (Frequently Asked Questions)

  • How can I edit or cancel my online order?
    Once you've placed your online order, head to your account page and click edit/cancel next to the order you'd like to change.

     

    Please note: you can only do this before the order has been fulfilled and shipped. After this, contact us for assistance.
  • What does 'Email me when available' mean?
    'Email me when available' is automatically assigned to products that are out of stock. You can register your interest in this product by clicking on the blue 'email me when available' link on the product's page. When the product comes back into stock, you'll receive an automated email with a link to purchase the item.

    While we endeavour to re-order all our out-of-stock products, many items simply can't be re-ordered, including second hand or rare products. If you are unsure if we will have a certain product in stock, you can contact us
    .
  • What do firearm conditions really mean?

    1. "As is" - Firearms sold in 'as is' condition do not have any type of warranty. They may be functional, but this cannot be guaranteed due to their age or use. Typically, firearms in this condition are worth more in individual parts. Firearm actions can be broken down and parts stripped for a minimum fee of $50-$100 (depending on the complexity of the job). Individual part prices can be determined by contacting our office.

    2. "Good" - Firearms sold in condition are functional, but may be less aesthetic. Typically factors such as age, use, overall value, as well as external and internal condition are considered in this assessment. Significant signs of wear may be observed. The firearm has been test fired to determine feed and function. Specific results of this test may be found in firearm descriptions, unless otherwise proven to be functional.

    3. "Very Good" - Firearms sold in condition are functional and reasonably aesthetic. Typically factors such as age, use, overall value, as well as external and internal condition are considered in this assessment. Some signs of wear may be observed. The firearm has been test fired to determine feed and function. Specific results of this test may be found in firearm descriptions, unless otherwise proven to be functional.

    4. "Excellent" - Firearms sold in condition are functional and aesthetic. Typically factors such as age, use, overall value, as well as external and internal condition are considered in this assessment. Minimal signs of wear may be observed and the overall condition is superior. The firearm has been test fired to determine feed and function. Specific results of this test may be found in firearm descriptions, unless otherwise proven to be functional.

    5. "Ex-display/Demo" - Firearms sold in this condition have typically been been used very little - if at all. While a manufacturer's warranty may not extend to secondary owners, Rebel Gun Works will provide a full store warranty on the firearm. Please contact us for full details of firearm warranties.


  • What are your banking details?
    Domestic Payments:

    → Bank: Commonwealth Bank of Australia

    → BSB: 062948

    → Account Number: 12482988

    → Reference: {Invoice #}

    International Payments:

    **Bank Fee: $25.00 (must be added to invoice)**

    → Bank – Commonwealth Bank of Australia

    → BIC/Swift Code: CTBAAU2S

    → BSB – 062 948

    → Account Number – 1248 2988

    → Reference: {Invoice #}


  • I'm an international customer. How can I place an order?
    Welcome! Unfortunately, at this stage our website is designed for domestic purchases only. This is because the majority of our stocked items cannot be re-exported to international markets.

     

    We are able to export non-dangerous goods made in Australia. Please contact us for more information.
  • How can I leave a review?
    We love feedback! Our customers consistently rate our products and services higher than anyone else. Check out our reviews here. You can also leave a review for us on one of the sites below.

    Womo (Word of Mouth Online)

    Facebook

    Google


  • Where can I find information about your policies and terms of use?

    → Our refund policy can be found here

    → Our privacy policy can be found here

    → Our full terms of service can be found here


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